Delivery
Do you have questions about your wood pellet or log crate delivery? Find the answer below or get in touch today!
Looking for Wood Pellets
Do you have questions about your wood pellet or log delivery? Find the answer below or get in touch today!
Head to our online shop now to see all pallet options suitable for every delivery type.
Common Questions
We’ve got everything covered, but if there’s anything you’re unsure of, please don’t hesitate to use the form below to contact us.
- Standard Free Delivery: 3 – 5 Working Days, you will be called after 2 working days to book a delivery slot with the haulier.
- Express Delivery: 1- 2 working days, if you order before noon this will be processed on the same day, meaning it is more liekly to be a “Next Day” service.
Full Pallet: 18 Tonne Lorry
Three Quarter Pallet: 7.5 Tonne Lorry
Half Pallet: 7.5 Tonne Lorry
Log Crate: 7.5 Tonne Lorry
Deliveries are made using a pump truck. This service is classed as Kerbside delivery.
For insurance reasons the delivery drive cannot unload into your property e.g. the garage.
When you book in your delivery you will choose the best day for you, if you cannot guarantee you’re in the haulier will leave the pallet where they deem to be safe, however, if you are unhappy with where they have left the pallet they will not return to move it…so ideally add as many notes as possible when ordering or make sure you’re available.
We deliver using tail lifts and pump trucks- no Hiabs needed!
The pellets will be offloaded from the delivery vehicle for you! Although we can’t stack and load them into your boiler or stable…sorry!
Delivery Considerations
All of our deliveries utilise a tail lift- these deliveries require the following conditions to be noted.
Please thoroughly check your delivery before signing for it. Any damages must be noted at the time of delivery. Failure to do so may prevent us from assisting with any damage claims.
