SDL Pellets Privacy Policy
At SDL Pellets, we’re committed to protecting your privacy and ensuring the security of your personal information. The SDL Pellets Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, www.sdlpellets.co.uk, and any related services.
Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: This includes data you provide directly, such as your name, email address, phone number, and delivery address when placing an order or contacting us.
- Technical Information: We automatically collect certain data about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and personalise content.
How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfil your orders, including payment processing and delivery.
- Communication: To respond to your enquiries, provide customer support, and send you relevant updates or promotional materials (if you have opted in to receive them).
- Website Improvement: To analyse website usage, identify trends, and improve our website’s functionality and content.
- Marketing (with Consent): To send you targeted marketing communications about our products and services, if you have given us your consent to do so.
Disclosure of Your Information
We may share your information with the following parties:
- Service Providers: We may engage third-party service providers to assist us with various business operations, such as payment processing, shipping, and marketing. These providers will only have access to the information necessary to perform their specific tasks and are obligated to protect your data.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete personal information.
- Erasure: You can request that we delete your personal information under certain circumstances.
- Objection: You can object to the processing of your personal information for marketing purposes.
- Restriction: You can request that we restrict the processing of your personal information under certain circumstances.
Security
We take reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to the SDL Pellets Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
If you have any questions or concerns about our privacy practices, please contact us at: